When the utility completes it will notify you a file has been created and provide our direct email support address to send the file ( Please send the file to that address with ‘Ticket 147905’ in the subject line so we can match everything up. in Windows 10 with the help of below-listed troubleshooting guide. to restart your PC, you need to manually power off by holding the power button. To help us do so please download and run our diagnostic utility PlugDebug -> with everything connected. Fix Mouse and keyboard not working in Windows 10: Whenever you start.
If that helps, great! If not, we’ll want to examine some log files to see if they can tell us what is happening. Just to clarify, are you using a wireless keyboard and mouse or are they both wired and connected to our dock? Pending that information and based off of your description, we’ll want to see if a USB Hub reset will help change the behavior.
Thanks for the description of the behavior.
Hi Gururas, thanks for posting! Sorry to hear that your keyboard and mouse are not working while connected to our dock and I’ll be happy to help.
